Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Orders are prepared by our
Skinceuticals product team located in Aesthetics of The Royal Liver Building,
Liverpool, then dispatched by the carrier nominated by us (DPD). The estimated
delivery date will be included in the Dispatch Confirmation sent to you. The
estimated delivery times set out in the table below are from the date on which
you place your order. Please note that the delivery time quoted is an estimate
only.

Christmas Delivery

Express Delivery - Order before
10am 19th December for guaranteed Christmas delivery

Orders made between 23rd - 5th
Jan are subject to increased delivery times of 5-7 days (excluding Bank
Holidays)

Estimated Delivery

Delivery Options***

Estimated Delivery Time:

Standard Delivery 3-5 working
days*

* If order is placed before 11am
on a working day. If order is placed after 11am or on any non-working day then
estimated delivery will be on the second working day.

*** Delivery costs will be
displayed on the checkout page of the Website.

† Please note that for delivery
to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural
areas an extra working day needs to be taken into account of for these delivery
options.

Your order will reach you as per
the Estimated Delivery Times provided, aside from in times of severe weather
conditions or exceptional circumstances. 

You can send your order to
another recipient. On the page "order summary and check out", tick "new
shipping address" and fill in the fields reserved for the desired delivery
address.

Your order will be dispatched by DPD within 3-5 working days
after the date that you placed the order.  

When your order and payment are validated, Aesthetics of The
Royal Liver Building will send you an Order Acknowledgment email.

Once your order has been prepared and dispatched, you will
receive a Dispatch Confirmation email from Aesthetics of The Royal Liver
building which confirms our acceptance of your order.

To sign up for the Aesthetics of The Royal Liver Building's Skinceuticals
Newsletter, simply click on the envelope link at the top of the shop page. Then
fill in the required fields and click "Sign Up".

You can also do so whilst at the
checkout page and select "yes" to the question, "Would you like
to sign up for our newsletter and be notified of our exclusive launches and
offers?" You will need to select "OK" so that your choice is
registered.

By becoming a fan of our
Instagram page at @aestheticsroyalliver  you can keep up with the latest
product launches and enjoy special offers.

You can unsubscribe from the Aesthetics of The Royal Liver
Building’s Newsletter with a single click on the link at the bottom of the page
in the last newsletter you receive.

You can also send an email to our Customer Care Department
at manager@aestheticsoftheroyalliverbuilding.co.uk.

Once an order has been placed, operationally we have a fast
turnover for order processing, so we are unable to cancel or modify orders. We
are sorry for any inconvenience this may cause.

If you wish to cancel your order, you are able to refuse the
order at the door when it is delivered. Once the parcel has been returned to us
we can then begin the refund process.

This does not affect your statutory rights. Please read
our Conditions of Sale for further information.

For queries relating to your
order, our products or brands, making purchases through our website,
 deliveries or returns, or if you have any feedback or complaints please
contact our Customer Care Department.

By e-mail:
manager@aestheticsoftheroyalliverbuilding.co.uk or you can use our contact
form here.

if you wish to make an enquiry,
we aim to respond within 24 hours.

By telephone: 0151 203 0020

By post: Aesthetics of The Royal
Liver Building, Pier Head, Liverpool, Merseyside, L3 2HE 

If you have been in touch with
us regarding a complaint and are not satisfied with our proposed resolution,
you are entitled to pursue online dispute resolution (“ODR”).  You may do
this using the electronic complaint form found at: www.ec.europa.eu/odr

You can carry out an online payment by credit/debit card and
pay for your order using one of the following cards: 

Visa, MasterCard, Maestro or American Express.

The information entered when making a payment on www.aestheticsoftheroyalliverbuilding.co.uk
 is never known or stored by Aesthetics of The Royal Liver Building .
Banking transactions are carried out in a secure manner by PayPal (as
applicable), Aesthetics of The Royal Liver Building 's designated
payment partners.

For any additional information concerning payment, please
contact our Customer Care Department at manager@aestheticsoftheroyalliverbuilding.co.uk
or by telephone on 0151 203 0020 (we are available from Monday to Friday from 10:00am
– 6:00pm

You can give notice of
cancellation for products ordered on
www.aestheticsoftheroyalliverbuilding.co.uk/skinceuticals from the date of
receiving the ordered goods until 14 days after the day on which you receive
your products.

You may cancel by
contacting our Customer Care Department by telephone on 0151 203 0020 or via
email to manager@aestheticsoftheroyalliverbuilding.co.uk

We request that you
return products to our Returns Department at  Aesthetics of The Royal Liver Building, Pier
Head, Liverpool, Merseyside L3 1HU  via the Post Office ‘Royal Mail Signed
For’ delivery method.

We will email you to
confirm we have received your cancellation. You may also contact our Customer
Care Department by telephone on 0151 203 0020.

Your right of
cancellation does not apply in the case of a contract for the supply of sealed
goods which are not suitable for return due to health protection and hygiene
reasons if they become unsealed after delivery. Certain products are cellophane
wrapped and/or contain a seal to be removed before use and fall within the
category of ‘sealed goods’.

If the product(s)
received are not those you have ordered or of they have been damaged or are
faulty, then return such product(s) in their original form and packaging. In
this case, if the non-compliant nature of the product is confirmed by us, we
will refund the price of the product in full and where the full order is
returned will refund any delivery costs you have paid, although as permitted by
law, the maximum refund will be the costs of delivery by the least expensive
delivery method we offer.  For example, if we offer standard delivery of a
Product within a certain timeframe at one cost but you select express delivery
of a Product within a shorter timeframe at a higher cost, then we will only
refund what you would have paid if you had selected the cheapest delivery
method we offer. For the avoidance of doubt, if the Standard Delivery method we
offer is free then you will not be refunded any delivery costs even if you
opted for another delivery method which was not free.

Note that only in these
specified circumstances (faulty, damaged, non-compliant product) will we pay
any reasonable delivery costs you incur in returning the product to us (where
the DPD return to store service is not available) if you include a returns
proof of postage receipt when returning the product. We request that you return
such products to us via the Post Office ‘Royal Mail Signed For’ delivery
method.

It is not possible to
exchange or obtain reimbursement for any products ordered from this website at
pharmacies or retailers. It is also not possible to exchange or obtain
reimbursement for any products ordered from another online store.