RETURNS

Returns policy:14 days. This applies to all
purchases made on our website.

If you wish to return your purchase for any reason,
please contact us using our online Contact
Us Form, stating your order number,
reasons for return and the date the order was returned. Please note that
because of the Covid-19 pandemic, there may be delay in processing returns.

You can give notice of
cancellation for products ordered on
www.aestheticsoftheroyalliverbuilding.co.uk/skinceuticals from the date of
receiving the ordered goods until 14 days after the day on which you receive
your products.

You may cancel by
contacting our Customer Care Department by telephone on 0151 203 0020 or via
email to manager@aestheticsoftheroyalliverbuilding.co.uk

We request that you
return products to our Returns Department at  Aesthetics of The Royal Liver Building, Pier
Head, Liverpool, Merseyside L3 1HU  via the Post Office ‘Royal Mail Signed
For’ delivery method.

We will email you to
confirm we have received your cancellation. You may also contact our Customer
Care Department by telephone on 0151 203 0020.

Your right of cancellation does not apply in the
case of a contract for the supply of sealed goods which are not suitable for
return due to health protection and hygiene reasons, if they become unsealed
after delivery. Certain products are cellophane wrapped and/or contain a seal
to be removed before use and fall within the category of ‘sealed goods’.

If the product(s) received are not those you have
ordered or of they have been damaged or are faulty, then return such product(s)
in their original form and packaging. In this case, if the non-compliant nature
of the product is confirmed by us, we will refund the price of the product in
full and where the full order is returned will refund any delivery costs you
have paid, although as permitted by law, the maximum refund will be the costs of
delivery by the least expensive delivery method we offer.  For example, if
we offer standard delivery of a Product within a certain timeframe at one cost
but you select express delivery of a Product within a shorter timeframe at a
higher cost, then we will only refund what you would have paid if you had
selected the cheapest delivery method we offer. For the avoidance of doubt, if
the Standard or Express Delivery method we offer is free then you will not be
refunded any delivery costs even if you opted for another delivery method which
was not free.

Note that only in these specified circumstances
(faulty, damaged, non-compliant product) will we pay any reasonable delivery
costs you incur in returning the product to us (where the DPD return to store
service is not available) provided that you include a returns proof of postage
receipt when returning the product. We request that you return such products to
us via the Post Office ‘Royal Mail Signed For’ delivery method.

It is not possible to exchange or obtain reimbursement
for any products ordered from this website at pharmacies or retailers. It is
also not possible to exchange or obtain reimbursement for any products ordered
from another online store.

You may cancel by contacting our Customer Care
Department by telephone on 0151 203 0020 or via email to manager@aestheticsoftheroyalliverbuilding.co.uk